Delivery and Return
DELIVERY:
Orders confirmed before 1 pm from Monday to Friday will be shipped the same day. Beyond that, they will be shipped the next business day.
The delivery times above are based on the date of shipment of the goods. Saturdays, Sundays, and public holidays (including those specific to Alsace Moselle) should be added to the initial delivery time.
Deliveries are made in Mainland France and DOM-TOM.
In order for non-delivery or damages incurred during transport to be taken into account, LEWIS advises the Client to make reservations on the carrier's slip and to confirm said defects or damages within 72 hours by Registered Letter with Acknowledgment of Receipt addressed to the carrier, with a copy sent to LEWIS.
In accordance with article L. 133-3 of the Commercial Code, any reservations not brought to the attention of the carrier "La Poste", and LEWIS within 72 hours by Registered Letter with Acknowledgment of Receipt, will deprive the Client of any recourse against the carrier regarding damages occurring during transport.
LEWIS cannot be held responsible in the event of non-performance of the contract, in case of force majeure, disturbances independent of our control, or total or partial general strike, notably of postal services and means of transport and/or communication.
LEWIS reserves the right to suspend an order or refuse to make a delivery from a Client who has not fully or partially honored a previous order or with whom a payment dispute is being administered.
RIGHT OF WITHDRAWAL:
The Client has a period of 30 working days from the receipt of the Product(s) to exercise their right of withdrawal. When this period expires on a Saturday, Sunday, public holiday, or non-working day, it is extended to the next working day. To exercise this right, the Client must return the complete Product in its original packaging by registered mail with acknowledgment of receipt to LEWIS without penalties, except for return shipping costs which remain their responsibility. Products returned incomplete, damaged, broken, or soiled will not be accepted.
In accordance with the provisions of art. L121-20 of the Consumer Code, the right of withdrawal does not apply to Products made to the Client's specifications or clearly personalized.
Return Service:
Address: 17 rue d'Antibes, 06400 Cannes, FRANCE
LEWIS will proceed, at the Client's choice, with the exchange or refund by check, by credit card used to pay for the order of the Product(s) (see GTC).
The request must be made within thirty (30) business days following delivery. Any claim made outside this period cannot be accepted. Return costs remain the responsibility of the Client and a Colissimo label will be sent to them. In any case, the Client benefits from the provisions of the legal guarantee, particularly those relating to the guarantee against hidden defects. The provisions of this article do not prevent the Client, a natural person, from benefiting from the right of withdrawal (satisfied or refunded) provided for herein. It is expressly agreed that the use of Products not in accordance with their intended purpose or abnormal, as well as the Client's failure to comply with any user manuals, will deprive the Client of the guarantee provided for in this article.
For any exchange or refund, LEWIS requests the Client to first make a return request by email: contact@lewisconcept.com. The return costs of the Product(s) remain the responsibility of the Client, as do the reshipping costs of the new product. The product(s) will be exchanged within 30 days from their reshipment based on a normal "Post" rate.
As mentioned in article 9.1, if the Product was defective or if there was a delivery error by LEWIS, LEWIS will cover the return costs. A Colissimo label will be sent to the Client. The Client will also have a period of 30 days to return the Product(s).
Refunds for Products in the cases referred to in articles 8, 9, and 10.1 will be made within or equal to 30 days after the receipt of the Products by LEWIS.
The refund will be made by re-crediting the bank card used for the order payment, by bank check in the name of the client who placed the order and sent to the billing address.
The returned Product(s) that are damaged, soiled, or incomplete will not be exchanged.