Terms and Conditions of Use
ARTICLE 1 – SCOPE
These General Terms and Conditions of Sale apply to all sales of leather goods, luggage, accessories, and lingerie (hereinafter referred to as the "Products") by LEWIS to individuals and businesses (hereinafter referred to as the "Client") made on the website www.lewisconcept.com (hereinafter referred to as the "Site"). These General Conditions, along with the orders, the quote, or the specific conditions expressly accepted, form the Contract between LEWIS and its Client.
ARTICLE 2 – ACCESS TO THE ONLINE ORDERING SERVICE
To access the online ordering service, the Client agrees to provide accurate, up-to-date, and complete information about themselves as requested in the Site's order form. If the Client provides false, inaccurate, outdated, or incomplete information, LEWIS would be entitled to suspend or terminate the Client's Order and immediately and subsequently deny them access to all or part of the ordering service.
LEWIS reserves the right to immediately suspend, by right, without compensation, and without legal formalities, any Order in case of violation of these General Terms and Conditions of Sale, notably and without this list being exhaustive, due to any act of hacking, use, or attempted use of data in violation of laws and regulations, notably entering a computer system, altering its content, or committing any of the offenses repressed by articles 323-1 to 323-7 of the Penal Code.
ARTICLE 3 – ORDER
The validation of the order by the Client constitutes acceptance of these general terms and conditions of sale.
Unless proven otherwise, the data recorded by the Site constitutes proof of the transactions carried out. LEWIS sends the Client as soon as possible, and in any case within ten days following the order, by email, mail, or fax, the order confirmation including the essential elements such as the identification of the ordered Product, the price, the quantity, and the expected availability date.
In this regard, it is the Client's responsibility to ensure that the contact details they provided when placing their order are correct and will allow them to receive the order confirmation. If the Client does not receive this confirmation, it is their responsibility to contact LEWIS. In no case can LEWIS be held liable if the Client does not receive an order confirmation due to an error on their part in entering their contact details.
Regarding orders for Lancel products, the Client will be contacted by our customer service, and an order confirmation will then be sent to them. It is the Client's responsibility to ensure the accuracy of the information on this order confirmation.
ARTICLE 4 – PRICE
The prices of our Products displayed on the Site are indicated in Euros, all taxes included, including VAT, excluding shipping and order processing fees. The prices indicated (possible sales or promotions) on our website are only valid on the Internet site and not in-store.
If the VAT rate were to be modified, these changes could be reflected in the price of the items without the Customer being informed in advance.
All Product orders placed on the Site are payable in Euros.
LEWIS reserves the right to change its prices at any time but the Products will be invoiced to the Customer based on the rates in effect on the day of order validation.
ARTICLE 5 – PAYMENT OF PRICE – PAYMENT SECURITY
5.1 Payment for the order can be made online using a bank card accepted in France bearing the "CB" logo, with the "VISA", "EUROCARD" or "MASTERCARD" brand. The card is debited immediately after order validation. The order is only released after the effective receipt of the transfer by our bank.
As part of the fight against credit card fraud, LEWIS reserves the right to verify the personal data provided by the customer and to take the measures deemed necessary to ensure that the person whose bank account is debited is indeed the one who placed the order, and to prevent any fraudulent use of credit card numbers.
For this purpose, the customer will be subjected to a 3-D Secure verification during the purchase, the secure Internet payment protocol, which will allow them to confirm the ownership of their VISA or MASTERCARD bank card.
The order can also be paid by bank transfer, bank check.
5.2 Payments in installments can be made via Alma.
- Alma's credit service is offered for the payment of purchases and the execution of payment, provided that the person purchasing the good or service through Alma ("Buyer") accepts the installment payment or deferred payment contract.
- Fees may be charged by Alma.
- Any refusal to grant installment payment or deferred payment by Alma may result in the nullity of the purchase contract for the good or service ("CGV"), unless the Buyer agrees to pay the purchase amount in full.
- In the event of termination of the CGV, the installment payment or deferred payment contract will be automatically terminated.
- In case of withdrawal from the multiple payment solution or deferred payment used for your payment, the GTC will be terminated automatically, unless you pay the amount of your purchase in full through Alma. If the product has already been shipped to you, you must return it within the maximum period provided for in these GTC.
Payment in 3 or 4 installments:
. Payment in three/four installments is available via our partner Alma. Payment security is ensured by Alma and its providers. All payments are protected by 3D Secure.
. Only purchases between 100€ and 9000€ are eligible for payment in three or four installments with Alma.
. Fees: By paying in three/four installments with Alma, the Client does not pay any fees.
. Alma is a telepayment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.
. Termination: Any termination of the GTC binding the Seller and the client results in the termination of the TCU between Alma and the client.
Credit x10 with Alma:
. The amount is partly paid by a credit granted by Alma SAS, a payment institution and financing company approved by the ACPR under the number 17408 - CIB code.
. Only purchases between 850€ and 9000€ are eligible for credit x10 with Alma.
. Fees: by choosing this payment method, Alma will charge additional fees to the Client who becomes a borrower.
. In accordance with article L.312-50 of the Consumer Code, in case of payment in several installments, including the payment of a deposit, a receipt on paper or any other durable medium is provided to the buyer, serving as a receipt and containing the full reproduction of the provisions below (articles L. 312-52, L. 312-53, and L. 341-10 of the Consumer Code):
- Article L312-52: The sales or service contract is automatically terminated, without compensation:
- 1° If the lender has not, within seven days from the acceptance of the credit contract by the borrower, informed the seller of the credit allocation;
- 2° Or if the borrower has exercised their right of withdrawal within the period provided for in article L. 312-19.
- However, when the borrower, by an express request, seeks the immediate delivery or provision of the good or service, the exercise of the right of withdrawal from the credit contract only results in the automatic termination of the sales or service contract if it occurs within three days from the acceptance of the credit contract by the borrower. The contract is not terminated if, before the expiration of the deadlines mentioned in this article, the purchaser pays in cash.
- Article L312-53: In cases of termination of the sales or service contracts provided for in Article L. 312-52, the seller or service provider shall reimburse, upon simple request, any amount that the buyer has paid in advance on the price.
- Article L341-10: In cases of termination of the sales or service contracts provided for in Article L. 312-53, from the eighth day following the request for reimbursement of any amount paid in advance by the buyer, this amount shall accrue interest, by right, at the legal interest rate increased by half.
The credit is granted by the company Alma, a company with a capital of 316,226.83€, RCS Nanterre 839 100 757, Approved ACPR under No.90789 - Contact: support@getalma.eu. LEWIS SAS is a credit indicator in accordance with the provisions R.519-2, 1° of the Monetary and Financial Code. The company LEWIS SAS disseminates advertisements sent by Alma regarding the granting of credit by Alma.
If you pay for your order via an Alma payment solution, you accept the general customer terms of Alma as well as the special Alma conditions for LEWIS SAS customers.
For any technical problem related to an initiated installment payment or ongoing credit, the Client has the option to contact Alma via their help center:
https://help.almapay.com/
ARTICLE 6 – RETENTION OF OWNERSHIP
It is expressly provided that the ownership of the Products supplied to the Client is only acquired by the latter after the full payment of the amounts due to LEWIS. In the event of non-payment of the amounts due by the Client, LEWIS reserves the right to claim ownership of all the Products. These provisions do not in any way hinder the transfer of risks as soon as the products are delivered to the Client.
ARTICLE 7 – DELIVERY
The Products ordered by the Client will be delivered within four (4) working days, from the validation of the order payment. Delivery will be made from Monday to Saturday (excluding public holidays) to the address indicated at the time of the order, by GLS, Colissimo Suivi, or Chronopost.
The shipping and delivery charges and methods of the products will be billed to the Client and communicated to them at the time of order validation. These shipping and delivery charges depend on the weight of the packages, their quantity, and the delivery/shipping locations.
Deliveries are made in Metropolitan France and the French overseas departments and territories.
In order for delivery defects or damages incurred during transport to be taken into account, LEWIS advises the Client to make reservations on the carrier's delivery slip and to confirm said defects or damages within 72 hours by Registered Letter with Acknowledgment of Receipt addressed to the carrier, with a copy sent to LEWIS.
In accordance with Article L. 133-3 of the Commercial Code, any reservations not brought to the attention of the carrier "La Poste" and LEWIS within 72 hours by Registered Letter with Acknowledgment of Receipt will deprive the Client of any recourse against the carrier for damages occurring during transport.
LEWIS cannot be held responsible in case of non-performance of the contract, in case of force majeure, disturbances beyond our control, or general total or partial strike, notably of postal services and means of transport and/or communication.
LEWIS reserves the right to suspend an order or refuse to make a delivery from a Client who has not fully or partially honored a previous order or with whom a payment dispute is being administered.
ARTICLE 8 – RIGHT OF WITHDRAWAL
The Client has a period of 14 working days from the receipt of the Product(s) to exercise their right of withdrawal. When this period expires on a Saturday, Sunday, public holiday, or non-working day, it is extended to the next working day. To exercise this right, the Client must return the complete Product in its original packaging by registered mail with acknowledgment of receipt to LEWIS without penalties, except for return costs which remain their responsibility. Products returned incomplete, damaged, or soiled will not be accepted.
In accordance with the provisions of Article L121-20 of the Consumer Code, the right of withdrawal does not apply to Products made according to the Client's specifications or clearly personalized.
ARTICLE 9 – PRODUCT CONFORMITY
9.1 LEWIS agrees to refund the Client or exchange Products that are apparently defective, damaged, or do not correspond to the Client's order. In this case, the Client must first report it in detail by email (contact@lewisconcept.com). A return number will be assigned to them, and the Client will have 14 days from receipt of delivery to return the Product(s) in their original packaging to the following address:
LEWIS
Return Service
Address:
17 rue d'Antibes, 06400 Cannes, FRANCE
LEWIS will proceed, at the Client's choice, with an exchange or refund by check or by the credit card used for the order payment of the Product(s).
The request must be made within the fourteen (14) business days following delivery. Any claim made outside this period cannot be accepted. Return costs will be covered by LEWIS and a Colissimo label will be sent to the Client. In any case, the Client benefits from the provisions of the legal warranty, particularly those relating to the warranty against hidden defects. The provisions of this article do not prevent the Client, as a natural person, from benefiting from the right of withdrawal (satisfied or refunded) provided for herein. It is expressly agreed that any use of the Products not in accordance with their intended purpose or abnormal, as well as non-compliance with any instructions for use by the Client, will deprive the Client of the warranty provided for in this article.
9.2 Liability
The Products offered comply with the current French legislation and applicable standards in France.
The products offered for sale are described and presented with the greatest accuracy possible. In case of error or omission in this presentation, the responsibility of LEWIS cannot be engaged. The photographs and texts illustrating the products are for indicative purposes only and do not fall within the contractual scope.
LEWIS invites the Client to refer to the description of each Product to know its precise characteristics. LEWIS undertakes to provide its services in compliance with the rules of the art and professional practices. It is bound by a general obligation of means unless otherwise provided by law.
ARTICLE 10 – REFUND & EXCHANGE
10.1 If the Client wishes to exchange or be refunded, the Product(s) must be returned to LEWIS, within 14 days from the return request by email, in their original packaging by registered mail to the following address:
LEWIS
Return Service
Address:
17 rue d'Antibes, 06400 Cannes, FRANCE
For any exchange or refund, LEWIS asks the Client to first make a return request by email: contact@lewisconcept.com. The return costs of the Product(s) remain the responsibility of the Client, as well as the reshipping costs of the new product. The product(s) will be exchanged within 30 days from the date of their reshipping based on a standard "Post" rate.
As mentioned in article 9.1, if the Product was defective or if there was a delivery error by LEWIS, LEWIS will cover the return costs. A Colissimo label will be sent to the Client. The Client will also have a period of 14 days to return the Product(s).
10.2 Refunds for Products in the cases referred to in articles 8, 9, and 10.1 will be made within a period of less than or equal to 14 days after receipt of the Products by LEWIS.
The refund will be made by re-crediting the bank card used for the order payment, by bank check in the name of the client who placed the order and sent to the billing address.
10.3 Returned Products that are damaged, soiled, or incomplete will not be exchanged.
ARTICLE 11 – AVAILABILITY
In case of unavailability of the ordered product, LEWIS informs the Client by sending an email to the address provided during the order. The Client then has the option either to be delivered a product of equivalent quality and price, within the limits of available stocks, or to be refunded the price of the order by credit to their bank card, by check, or by transfer according to the payment method used to settle the initial order.
ARTICLE 12 – CLIENT'S OBLIGATION- RESPONSIBILITY
The Client agrees to:
- provide LEWIS with all necessary information for the fulfillment of the order.
- hand over to any potential third-party beneficiaries the Products sold with their user manual.
- comply with the conditions of use of the Products.
The Client is solely responsible for the tax and social treatment inherent in the purchase or handing over to third-party beneficiaries of the Products. In this regard, the Client undertakes to inform the third-party beneficiaries of their potential declarative obligations and to hold LEWIS harmless if the latter's liability were to be sought, notably by a third party or an administration.
ARTICLE 13 – MISCELLANEOUS
13.1 – Intellectual Property
Lewis is a registered trademark. The trademarks and logos appearing on this site are registered trademarks by LEWIS or its commercial partners. Their mention does not grant any license or right to use said trademarks, which cannot be used without the prior written consent of the trademark owner under penalty of infringement. All the information present on this site can be downloaded, reproduced, printed provided that:
- such information is used only for personal purposes and in no way for commercial purposes;
- such information is not modified;
- all copies reproduce the copyright notice of LEWIS ("copyright").
Any other use not expressly authorized is strictly prohibited without prior written authorization from LEWIS.
13.2 Modification of the General Terms of Sale
LEWIS reserves the right to modify the General Terms of Sale at any time.
ARTICLE 14 – APPLICABLE LAW – JURISDICTION
These General Terms of Sale have been drafted and will be analyzed and interpreted according to French law. Any dispute or litigation related to the interpretation or execution of these terms will be submitted to the French Courts.
Cannes:
Email: contact@lewisconcept.com
Customer service phone: 04 93 39 72 63 from Monday to Saturday from 10 am to 7 pm.
Lewis is a registered trademark.